CLAIM

Assist to file, monitor, and close out any business insurance claims that we insure.

 

(619) 275 - 1814

File a Claim

Related Services

Important Note:

All liability, professional, property, auto or workers' compensation insurance claims or potential claims should be reported as soon as possible to Protégé Insurance Brokers or directly to the insurance carrier claims.

 

We can file any of the above claims on your behalf or you can file the claim directly with the insurance carriers. To file a claim directly, please contact the insurance carrier claims department located in your insurance policy packet or contact information below: To report a claim or check on status of an existing claim through Protégé Insurance Brokers, please call our claims liaison, Andy Chau at (619) 275-1814 x 15  or email to claim@protegebrokers.com.

Claims Process

How To File A Claim

Filing a claim can be very stressful. Here at Protégé Insurance Brokers, Inc., we can assist you how to file a claim. Below a general guideline of how the process works:

1)  Acknowledge a Loss

You need to acknowledge the type of loss (liability, professional, property, auto or workers' compensation insurance) and locate the appropriate policy information. When a loss or potential claim has occurred, you need to take steps necessary steps to mitigate or minimize the loss.

2)  Contact Authorities

Please contact the appropriate authorities (police, fire, ambulance) or emergency services (restoration or cleaning) to contain the loss. If it is life threatening situation, please seek immediate medical attention. If there is severe property damage, please contact fire department or emergency services company to secure the property.

3)  Report the Claim

You can contact Protégé Insurance Brokers to report on your behalf or you can report the claim directly to the insurance carrier. To expedite the claim process, please complete our claims form located on top-right corner of this page to the corresponding type of claim and email to claim@protegebrokers.com or fax it in to (619) 275-2342.

4)  Claims Confirmation

Insurance carrier will send a letter to confirm a claim has been filed and assign a claims adjuster and claims number. Protégé Insurance Brokers will also receive a copy of the confirmation. If needed, the claims adjuster will assign a field insurance adjuster to inspect the loss.

5)  Claims Status

Each claim is different. Some claims may only take a few days to settle while others may take months. As with any claims, the claims adjuster will review all relevant facts, reports, and policy information pertaining to case to determine the cause of the loss. As your claims liaison, we will keep you informed on the progress and status of your claim. If your insurance carrier has claims status online, you may login and track the claim (if available).

6)  Close a Claim

If a loss is covered under the policy terms, the claims department will issue reimbursements or payments to you or parties involved. If a loss is determined as not covered, then a detailed letter will explain why the loss is not covered.

Emergency Service, Cleaning & Restoration

If immediate emergency service such as water, fire, and other disasters are needed, please contact a company to perform the emergency services. You can also contact the following companies:

CSR Plumbing

Plumbing, drain cleaning, and sewer line services. (Limited to San Diego County)

Contact:

 

Phone:

 

Cell:

 

Email:

 

Web:

 

Address:

 

Huyen Pham

 

(888) 243-5353

 

(619) 699-9629

 

hpham@csrplumbinginc.com

 

www.csrplumbinginc.com

 

8985 Haveteur Way

San Diego, CA 92123

Servicemaster Restore

Water & fire damage services.

Contact:

 

Phone:

 

Cell:

 

Fax:

 

Email:

 

Web:

 

Address:

Sabrina Hansen

 

(619) 287-7070

 

(619) 779-9512

 

(619) 589-1356

 

shansen@smabsolute.com

 

www.smabsolute.com

 

796 Energy Way

Chula Vista, CA 91911

ServPro of Point Loma

Water & fire damage services.

Contact:

 

Phone:

 

Cell:

 

Fax:

 

Email:

 

Web:

 

Michael Sprague

 

(619) 275-2802

 

(619) 569-5124

 

(619) 275-5294

 

servpro9279@gmail.com

 

servpropointloma.com

 

CLAIM

File a Claim

Claims Process

Emergency Service, Cleaning & Restoration